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Frequently Asked Questions
Clear answers to common questions about jewellery, orders, delivery, payments and care.
Orders
How can I place an order?
Can I order through WhatsApp?
Can I modify my order after placing it?
How can I check my order status?
Products
Are product details and prices shown online?
Are customizations available?
Can I request a specific size or finish?
Payments
What payment methods are accepted?
Is payment required before the order is confirmed?
Shipping
How long does delivery take?
How can I track my order?
What happens if my delivery is delayed?
Returns & Exchange
Can I return my jewellery?
Can I exchange a product?
Are customized pieces eligible for return or exchange?
Care
How should I care for my jewellery?
Can jewellery be professionally cleaned?
Certification
Does my diamond come with certification?
How can I verify authenticity and purity?
