Legal
Privacy Policy
Learn how Maru Gold Jewels collects, uses and protects information provided through our website and services.
Information We Collect
We collect customer details necessary to respond to inquiries and process orders, including your name, verified phone number, optional email address, shipping address, selected products, and delivery preferences.
How We Use Information
The details you share are used solely to offer personalized product guidance, coordinate custom orders, answer sizing or certification questions, and provide aftercare or repair support. We do not sell or distribute your contact details to third-party marketing networks.
Cookies & Website Data
Our website utilizes basic technical cookies to analyze traffic and maintain session context (such as your wishlist selection). These help optimize site performance and layout responsiveness. You can adjust your browser settings to refuse cookies, though some features may require them.
Orders & Payments
Online payments are processed by Razorpay. Payment fields are displayed and handled by Razorpay, and Maru Gold does not store complete card numbers, security codes, UPI credentials, or online-banking credentials on its servers. We retain payment references, status, amount, and refund information needed to operate and support your order.
Communication
Transactional order confirmations, invoices, shipping updates, and delivery confirmations are provided through your authenticated account dashboard and your consented WhatsApp number. Email is not used for transactional order notifications.
Data Protection
We employ standard administrative and technical safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. Access to customer records is restricted to authorized team members.
Your Choices
Customers retain full control over their personal data. You may contact Maru Gold at any time on WhatsApp or via email to request updates, corrections, or the complete deletion of your personal details and order history from our active records.
Contact
For questions about this policy, or to manage your shared personal information, please message our support team on WhatsApp or send an email directly to Support@marugolds.com.
Need Help?
Questions About Your Privacy?
Our team is available to help with questions about your information or our website.