Customer Care
Return & Exchange
Need to return or exchange your jewellery? Find the key information below or speak with our team for assistance.
Policy Guidelines
Before You Request a Return
Eligibility
Returns and exchanges are subject to the applicable product condition and order requirements.
Customized Pieces
Customized, engraved, resized or made-to-order jewellery may have different eligibility.
Contact First
Please contact our team before sending a product back so we can guide you through the process.
Process Flow
How It Works
Contact Us
Share your order details and tell us what you need help with.
Review
Our team reviews the request against the applicable policy.
Guidance
We provide the next steps for the return, exchange or service request.
Resolution
The approved return, exchange, refund or service process is completed according to the applicable policy.
Contact Us
Share your order details and tell us what you need help with.
Review
Our team reviews the request against the applicable policy.
Guidance
We provide the next steps for the return, exchange or service request.
Resolution
The approved return, exchange, refund or service process is completed according to the applicable policy.
Policy details
Important to Know
Return
Eligible products may be returned subject to the applicable policy.
Exchange
Eligible products may be exchanged depending on condition and availability.
Damaged or Incorrect Orders
Contact us promptly if your order arrives damaged or differs from what was confirmed.
Refunds
Where applicable, refunds are handled according to the original payment method and applicable policy.
Need Help?
Let's Make It Simple
Our team can guide you through the return, exchange or service process.